Terms & Conditions

The General Terms and Conditions serve as an agreement between the user, in the context of Foreign Tourists ("User"), the Bali Provincial Government ("Us"), and third parties that can assist the User in accessing and/or using the application, including but not limited to Accommodation providers, Restaurants, Travel Agents, and Tourist Attraction Managers, hereinafter collectively referred to as "Facilitators". Every Facilitator must be registered and verified within the Love Bali Endpoint service. These Terms and Conditions regulate the User's access and usage of the Love Bali Application and the website https://lovebali.baliprov.go.id, the content provided by Us, as well as the registration or use of services, hereinafter collectively referred to as the "Application". Every access and the use of the Application requires the User to understand and agree to the Terms and Conditions as well as the Privacy Policy.

When registering an account, we will ask the User to provide a valid name, email address, and passport number. The User's email address is used for verification/notification purposes, while the name and passport number information is used for the registration process and payment of levy for the User.

The User's account is created by the User themselves or by another party with the User's consent and can only be used by the User, it cannot be transferred to another individual for any reason. We reserve the right to disable the User's account if we become aware or have sufficient reason to suspect that the User has transferred or allowed the User's account to be used by another person. The security and confidentiality of the User's account, including registered name, email address, passport number, payment details, chosen payment method, as well as the verification code generated and sent by our system or payment provider, are entirely the personal responsibility of the User. Any losses and risks resulting from the User's negligence in maintaining the security and confidentiality as mentioned are the sole responsibility of the User. In such cases, we will consider any usage conducted through the User's account as a legitimate request from the User. The User is expected to promptly notify us if they become aware or suspect that their User account has been used without their knowledge and consent. For security reasons, we will take actions deemed necessary regarding unauthorized usage.

All content within the Application is created based on the conditions at the time of content collection and may be sourced from various resources that we specify. Subsequent conditions may change at any time depending on unforeseeable circumstances. Therefore, we are not responsible for the accuracy of the content information regarding actual conditions.

Users can make levy payments independently through the Application or through a Facilitator. Levy payments must consider the following points:

• Levy payments for users are mandatory.
• Levy payments for users are made using the Application and Counters provided by the Perception Bank available at arrival gates in Bali.
• Levy payments for users are only accepted through non-cash methods.
• Levy payments for users are converted in Indonesian Rupiah (IDR).
• The Application provides IDR as the primary currency preference for levy payments. The system will show the equivalent value of the IDR amount paid by the user in “the user's selected preferred currency”.
• The equivalent value in that preferred currency is based on the exchange rate set by the application.
• Each decimal fractions of the equivalent value in IDR are rounded up to the nearest whole unit for each nominal amount paid by the user.
• The Application will still send the equivalent value in IDR to be debited from the user's account. Therefore, choosing to pay levies in a currency other than IDR may result in a difference between the debited amount in the user's account and the exchange rate at the time of debiting.
• The successfully received levy payments cannot be refunded (non-refunable). Fraudulent actions in levy payments are beyond our responsibility.
• Users will receive digital payment proof (Levy Voucher) after they conduct the payment.

Foreign nationals may be granted an exemption from levy payments under the following conditions:

1. Holders of diplomatic and official visas
2. Crew members on transportation vehicles
3. Holder of Temporary Stay Permit Card (KITAS) or Permanent Stay Permit Card (KITAP)
4. Holders of Family unification visas
5. Holders of Student visas
6. Holders of Golden visas, and
7. Holders of other visas outside of tourism purposes issued by Immigration.

For points f and g who wish to obtain an exemption from Levy Payments, foreign nationals must submit an application through the Love Bali System at least 5 (five) days before entering arrival gates in Bali. If the submission is less than 5 (five) days, then foreign nationals are subject to user levy payment.

We only provide official Application software on the official digital marketplaces owned by the Provincial Government of Bali, such as the Google Play Store and Apple App Store, to be used exclusively on mobile phones or tablets. We are not responsible if users download the application from other sources than the official digital marketplaces and/or onto devices other than mobile phones or tablets.

Users are fully responsible for accessing and/or using the Application. Complaints, criticisms, and suggestions from users should be conveyed politely and without engaging in behavior or actions that are unlawful, threatening, or offensive. Users are fully responsible for any losses and/or claims arising from the use of the Application through their user accounts, whether by the user or other parties using the user's account, in a manner contrary to the Terms and Conditions, Privacy Policy, and provisions of applicable laws and regulations.

The Application is provided as is. We strive to maintain its reliability, timeliness, quality, suitability, availability, accuracy, completeness, and security to meet user needs and expectations. However, we are not responsible for any loss or damage caused by payment method provider failures or errors, or by user non-compliance with our Terms and Conditions and Privacy Policy or those of the payment method provider The Application may encounter limitations, delays, and other issues that are inherent in internet use and electronic communications. These issues may include damage to the User's device, payment method provider issues, lack of internet connectivity, being out of range, being turned off, or not functioning properly. We are not responsible for any delays, delivery failures, damage, or losses resulting from these issues. We are not obligated to monitor Users' access or use of the Application. However, we still supervise the Application to ensure compliance with the Terms and Conditions, Privacy Policy, and statutory regulations. We are not obligated to take any further action or legal action deemed necessary by the User or the Payment Method Provider regarding any problems or disputes that arise between them.

The Application may be interrupted by events beyond our control, such as natural disasters, electricity or telecommunications disruptions, or government policies. In the event that we are unable to fulfill the User's instructions via the Application, either in part or in whole, due to Force Majeure, the User agrees to release us from any claims and responsibilities

These Terms and Conditions are an electronic agreement. By opening an account or accessing the Love Bali Application and website, the user agrees to enter into an agreement with us. This makes the implementation of these Terms and Conditions and the Privacy Policy valid and legally binding throughout the user's use of the Application and Services. Users will not contest the validity of the electronically made Terms and Conditions and Privacy Policy. The unenforceability of any provision in the Terms and Conditions and Privacy Policy will not affect the remaining provisions.

Users can contact us through email, telephone, or other communication media listed on the official Love Bali application and website (https://lovebali.baliprov.go.id). All correspondence will be recorded and stored for our archives.