These terms and conditions are an agreement between the user in the context of being a tourist (“User”) and the Bali Provincial Government (“We”) as well as third parties who can assist the User in accessing and/or using the application, however unlimited to accommodation businesses, restaurants, Travel Agents, and Managers of Tourist Attractions, hereinafter collectively referred to as “Facilitators”. These Terms and Conditions govern user access and use of the LOVEBALI application and the www.lovebali.baliprov.go.id website, content provided by us, as well as data collection or use of services, hereinafter collectively referred to as the "Application". Each access and use of the application requires the user to understand and agree to the terms and conditions and the privacy policy.
When registering an account, we will ask the user to provide a valid email address and nationality of the user. The user's email address is used for the verification/notification process, while the nationality information is used in carrying out data collection, payment of contributions, or the use of services related to the origin of tourists.
User Accounts are created by the user or another party with the consent of the user and can only be used by the user and cannot be transferred to another person for any reason. We reserve the right to freeze the user account if we know or have sufficient reason to suspect that the user has transferred or allowed the user account to be used by another person. The security and confidentiality of the user account, including the registered name, electronic mail address, mobile phone number, payment details and the Payment Method that the user chooses, as well as the verification code is generated and sent by our system or the Payment Method Provider is entirely the user's personal responsibility. All losses and risks arising from the user's negligence in maintaining the security and confidentiality as stated are borne by the user. In such case, we will consider any use made through the user account as a valid request from the user. Users are expected to immediately notify us if they know or suspect that the user account has been used without the knowledge and consent of the user. We will take such action as we deem necessary against such unauthorized use.
All content in this application is made based on the conditions when content material is collected and can be processed from various sources that we have listed. Subsequent conditions may change at any time depending on unpredictable situations. Thus, we are not responsible for the accuracy of the content information in terms of actual conditions.
Users are required to collect data on the application when they are going to visit Bali. Users will provide personal data information including user visit Information in Bali of the data collection. The facilitator has an obligation to ensure that the user has been recorded in the application. In the process, if the user has not been registered, the user has the right to ask the facilitator for assistance to register the user without involving direct application access through the user's device. The data collection process through the facilitator also requires you to understand the terms and conditions and privacy policy. User visit information will be recorded and updated in every data collection process by the facilitator.
We only provide official application software on official digital marketplaces, such as Google Play Store or Apple Application Store that is used only on mobile phone or tablet devices. Downloading the application from a place other than the official digital marketplace and/or into a device other than a mobile phone or tablet is a violation of these terms and conditions and our intellectual property rights.
Users are fully responsible for accessing and/or using the application. User complaints, criticisms and suggestions must be submitted politely and without involving unlawful, threatening or harassing behavior or actions. The user is fully responsible for any losses and/or claims arising from the use of the application through the User Account, either by the user or by other parties using the User account, in a manner that is contrary to the terms and conditions, privacy policy and the provisions of laws and regulations.
We provide an application and do not guarantee that the reliability, timeliness, quality, suitability, availability, accuracy, completeness or security of the application can meet the needs and will meet user expectations, including Payment Methods which are fully the responsibility of the Payment Method Provider. We are not responsible for any loss or damage caused by any failure or error made by the payment method provider or the user's failure or error in complying with the terms and conditions and our privacy policy or the payment method provider. Applications may experience limitations, delays, and other problems encountered in the use of the internet and electronic communications, including the user's device, or payment method provider is damaged, not connected to the internet, out of range, turned off or not functioning. We are not responsible for any delay, delivery failure, damage or loss caused by such problems. We are under no obligation to monitor user's access or use of the application. However, we continue to monitor for the purpose of ensuring the smooth use of the application and to ensure compliance with the terms and conditions, privacy policy and the provisions of laws and regulations. We have no obligation whatsoever, including to take any further action or legal action deemed necessary by the user, or the payment method provider, for any problems or disputes that arise between the user and the payment method provider. However, we will facilitate any problems or disputes that arise between the user and the payment method provider with reasonable efforts required. When we facilitate the resolution of problems or disputes between users and payment method providers, we do not act as a mediator and this does not create any further obligations to us.
The application may be interrupted by cases beyond our control or authority ("Force Majeure") which is not limited to natural disasters, power failures, telecommunications disturbances, government policies, and others. The user agrees to release us from any demands and responsibilities, if we are unable to fulfill the instructions that the user gives through the application, either partially or completely.
These terms and conditions are an agreement in electronic form and the user's actions when opening an account or when going to access a user account are the user's active consent to enter into an agreement with us. The validity of these terms and conditions and the privacy policy are valid and legally binding and continue to apply throughout the user's use of the application and services. Users will not file any claims or objections to the validity of the terms and conditions and privacy policy made in electronic form. If any of the provisions of the terms and conditions and privacy policy is unenforceable, it will not affect the other provisions.
Users can contact us through electronic mail, telephone number, or other communication media listed on the official LOVE BALI application. All User correspondence will be noted, recorded and stored for our archives.
Users can contribute through the application at the time of data collection independently or through the facilitator. Payment of contributions must take into account to the following: