Terms & Conditions

These terms and conditions are an agreement between the user in the context of being a tourist ("User") and the Bali Provincial Government ("We") as well as third parties who can assist the user in accessing or using the application, however, it is not limited to accommodation businesses, and travel agent hereinafter referred to as “Facilitator”. These terms and conditions regulate the user's access to the application and website www.lovebali.baliprov.go.id, the provided content as well as data collection or service use, hereinafter referred to "Application".

Every access and use of the application requires the user to understand and agree to the terms and conditions as well as the privacy policy.

Circular Letter of the Governor of Bali Number 15243 of 2020 concerning requirements for Domestic Tourists to Visit Bali on point 8, states that "Before departure to Bali, every tourist is obliged to fill out the LOVEBALI application". Therefore, the user is required to access and use the application to register before arriving in Bali.

When registering an account, we will request the user to provide a valid email address and official nationality. The user's email address is used for the verification/notification process, while nationality information is used in data collection, or using services related to the nationality of tourists.

The user’s accounts are created by themselves or other parties with their consent and can only be used by the user and cannot be transferred to another person for any reason. We reserve the right to freeze the user account when we know or have sufficient reasons to presume that the user has transferred or allowed another person to use the account.

The security and confidentiality of user accounts, including registered names, electronic mail addresses, mobile phone numbers, and verification codes that are generated and sent by our system is entirely the personal responsibility of the user. All disadvantages and risks arising from the user's negligence in maintaining the security and confidentiality as stated are borne by the user. In this case, we will consider every use conducted through the user account as a valid request from the user.

The users are expected to immediately notify Us if they know or presume that the User Account uses without user notice and approval. We will take the actions that are necessary to use without any agreement.

All the content in the Application is created based on the conditions when the collection of content material is carried out and can be processed from various sources listed by us. Further conditions may change at any time depending on unpredictable situations. Thus, We are not responsible for the level of accuracy of content information to actual conditions.

Users are required to perform data collection on the application when visiting Bali. The User will provide their Personal Data Information, including the User Visit Information in Bali.

The facilitator has an obligation to ensure that the user has been recorded in the application. In the process, when the user has not been registered, the user has the right to request facilitator assistance to register the user without involving application access through the user's device. The process of data collection through the facilitator also requires you to understand the Terms and Conditions as well as Privacy Policy.

The information of user access will be recorded and updated in every process of data collection by the facilitator

We only provide official application software on the Google Play Store and Apple App Store and is used for mobile phone or tablet devices. Downloading the application besides the official digital market or devices other than mobile phones or tablets is an infringement of these Terms and Conditions as well as our intellectual property rights.

The user is fully responsible for accessing or using the application. Complaints, criticisms, and suggestions must be submitted politely and without involving unlawful, threatening, or harassing behavior.

The user is fully responsible for disadvantages or claims arising from the use of the application through the user account, either by the user or other parties as the user account by using contrary way to the terms and conditions, privacy policy as well as the provisions of laws and regulations.

We provide the Application as it is. We do not guarantee that the reliability, timeliness, quality, suitability, availability, accuracy, completeness, or security of the Application can provide the needs and be suitable to the users' expectations. We are not responsible for any loss or damage caused by the User's failure or mistake in complying with the Terms and Conditions moreover, Privacy Policy.

The application may contain limitations, delays, and other problems in the use of the internet connection, electronic communications, including the User's device, are not connected to the internet, being out of range, shutting down, or not functioning. We are not responsible for any delays, delivery failures, damages, or losses caused by those problems.

We have no obligation to supervise the User's access or the use of the Application. However, We still carried out the supervision to ensure the smoothness of the Application and to ensure compliance with the Terms and Conditions, Privacy Policy, and the provisions of laws and regulations.

The Application can be interrupted by incidents beyond Our authority or control ("Force Majeure") that are not limited to natural disasters, electricity interruptions, telecommunication interruptions, government policies, and others. The User agrees to liberate Us from any demands and responsibilities, If We are unable to fulfill the instructions that the User provides through the Application, either in part or in whole.

These Terms and Conditions are an electronic agreement and the User's actions when opening an Account or when going to access a User Account are the User's active consent to enter into an agreement with us, therefore the validity of these Terms and Conditions and the Privacy Policy are valid and legally binding and continue to apply throughout the User's use of the Application and Services.

Users will not file any claims or objections to the validity of the Terms and Conditions and also Privacy Policy made in electronic form.

When any of the provisions of the Terms and Conditions and Privacy Policy is unenforceable, it will not affect the other provisions.

Users can contact us by e-mail at lovebali@baliprov.go.id, or by telephone at +62361-222387. All User correspondence will be recorded for our archives.