When registering an account, we will ask the User to provide a valid name, email address, and passport number. The User's email address is used for verification/notification purposes, while the name and passport number information is used for the registration process and payment of levy for the User.
The User's account is created by the User themselves or by another party with the User's consent and can only be used by the User, it cannot be transferred to another individual for any reason. We reserve the right to disable the User's account if we become aware or have sufficient reason to suspect that the User has transferred or allowed the User's account to be used by another person. The security and confidentiality of the User's account, including registered name, email address, passport number, payment details, chosen payment method, as well as the verification code generated and sent by our system or payment provider, are entirely the personal responsibility of the User. Any losses and risks resulting from the User's negligence in maintaining the security and confidentiality as mentioned are the sole responsibility of the User. In such cases, we will consider any usage conducted through the User's account as a legitimate request from the User. The User is expected to promptly notify us if they become aware or suspect that their User account has been used without their knowledge and consent. For security reasons, we will take actions deemed necessary regarding unauthorized usage.
All content within the Application is created based on the conditions at the time of content collection and may be sourced from various resources that we specify. Subsequent conditions may change at any time depending on unforeseeable circumstances. Therefore, we are not responsible for the accuracy of the content information regarding actual conditions.
Users can make levy payments independently through the Application or through a Facilitator. Levy payments must consider the following points:
Foreign nationals may be granted an exemption from levy payments under the following conditions:
For points f and g who wish to obtain an exemption from Levy Payments, foreign nationals must submit an application through the Love Bali System at least 5 (five) days before entering arrival gates in Bali. If the submission is less than 5 (five) days, then foreign nationals are subject to user levy payment.
We only provide official Application software on the official digital marketplaces owned by the Provincial Government of Bali, such as the Google Play Store and Apple App Store, to be used exclusively on mobile phones or tablets. We are not responsible if users download the application from other sources than the official digital marketplaces and/or onto devices other than mobile phones or tablets.
The Application may be interrupted by events beyond our control, such as natural disasters, electricity or telecommunications disruptions, or government policies. In the event that we are unable to fulfill the User's instructions via the Application, either in part or in whole, due to Force Majeure, the User agrees to release us from any claims and responsibilities
Users can contact us through email, telephone, or other communication media listed on the official Love Bali application and website (https://lovebali.baliprov.go.id). All correspondence will be recorded and stored for our archives.
This exciting feature goes live on the sweetest day of the year – February 14th, 2024!
Love Bali Application as the Implementation of Bali Province Regional Regulation Number 6 of 2023 concerning Levy for Foreign Tourists for the Protection of Balinese Culture and Natural Environment.